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Department: IT - Integration Department
Job Type: Software Development & Integration
Travel: up to 25% throughout North America
Location: Calgary
Job Description
The Senior System Support Specialist delivers uninterrupted high performance network backbone and infrastructure that allows Emerald Associates to perform at a very high benchmark for their clients. The individual should be highly proficient in network topology, database setup & maintenance, procedure based operations methodology. The individual should also possess the skills to train individuals to perform and maintain Emerald’s infrastructure. The individual should be able to implement a new technology in short timeframes leveraging already developed methodologies. Emerald is a company in growth mode and currently requires to high performer that will provide the IT foundation in the form of design and execution.
Responsibilities
Daily:
- Plan and Prioritize activities
- Update management team of any major issues
- Execute task and oversee others
- Internal IT support
- Client support/install requests
- Internal IT monitoring
Weekly:
- Management status meeting
- Timesheet and approvals
- IT enhancements
Monthly:
- Review vendor bills
- Review project performance
- Brainstorm on how to improve
- Check billing if needed
- Verify backups
- E-mail archive maintenance
- Monitor accounts
- User improvement communication organized with OPS group
- Policy auditing
- Major Issues review with Management
- Overdue tickets and reasoning
Quarterly:
- Maintain hardware
- Staff reviews
- Innovative project direction
- Update and Review processes and procedures
- Review VMWare usage
- Management Powerpoint
Annually:
- Review and recommend technologies and improvements
- Review current service providers (ISP/Telecom)
- Staff reviews and recommendations
- Budget development due by June 1
- Presentation of budget in the form or Powerpoint to Management
Internal:
- Maintenance and negotiation with current vendors
- Negotiate with new vendors to bring value to Emerald
- Report progress
- Network backbone and infrastructure
- New project initiates
- Software upgrades
- New technology
- Vendor changes
- Client Issues
- Client potential lead development
- Design and implement service level improvements
- Create and maintain backbone for Emerald’s growth in the form of Set up and maintain company networks, enhance network performance
- Maintain and design ticketing system
- Set up and maintain network and desktop security on all staff’s and training computers
- Maintain software versions and support all desktop applications
- Support internal reporting and form development requirements
- Maintain and enhance Emerald’s website
- Setup and support web-commerce add-ons as required
- Maintain organized records and documentation on all changes, improvements etc.
- Monitor and assess cost efficiency of current IT/telecom solutions and research other options and make recommendations as required
External:
- Install, set up and maintain clients’ computers in varied environments
- Set up and maintain training computers as required
Education
- College diploma or university degree
Technical Skills
- Senior level - VMWare
- Senior level - Oracle DB
- MS Active Directory and Policy design and implementation experience
- Senior level - Hardware
- Servers
- Workstations
- Notebooks
- Printers
- Cell phones
- Senior level - SSL VPN technologies
- Senior level - MS Exchange and IIS
- Senior level - DNS
- Senior level - Barracuda SPAM filter
- Senior level - Apache 2.x
- Expert on Microsoft Windows Server 2000/2003 office 2000/XP/2003 / FreeBSD
- Knowledge of desktop applications, including MS Office, Outlook/Exchange, Maximizer and Quickbooks.
- Knowledge and understanding of development technologies (HTML, ASP, JSP, PHP)
- Knowledge of Application Servers Tomcat, JBoss, BEA Weblogic and WebSphere
- Joomla
- Experience selecting network devices in accordance with specifications and topology requirements
- Familiar with fundamental performance tuning and capacity management concepts
- Understanding in Hosting technologies
Personal Characteristics
- Entrepreneurial attitude: take initiative and ownership
- Ability to plan and execute
- Ability to prioritize and work efficiently under multiple deadlines and minimal direct supervision
- Ability to communicate status
- Ability to manage up
- Ability to adjust to constantly changing, fast paced consulting environment
- Ability to train others and implement design commitments through others
- Takes responsibility and pride for work well done
- Innovative – strategic thinker and excellent problem solver: ability to leverage previous technical experience to solve technical problems
- Adventurous – embraces new challenges and enjoys learning
- Committed to meeting quality standards
- Team player – works with others to get the best results, asks for help and offers help when needed
- Positive, customer focused attitude
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